Your support line,
always on.
An AI receptionist for IT services answers your support line, takes down each issue in the detail your technicians need, and rings the on-call tech when a client asks for one. For a managed service provider, that means a 2 a.m. call about a down server is picked up in about 0.3 seconds, day and night, instead of going to voicemail. It asks the questions you set: company name, the user affected, what stopped working and how many people it hits. The summary is marked urgent when the client describes an outage, and a webhook through Zapier, Make or n8n can pass it into your ticketing tool. Sales inquiries about managed plans get a meeting booked in Google Calendar or Calendly. It handles callers in 32 languages and says so when it does not know an answer rather than guessing. Plans start at $249 a month, and the free five-day pilot runs on your real calls with no credit card.
Updated September 2026IT services:
the numbers.
U.S. businesses with employees in this industry (NAICS 541512 · Computer systems design services · United States · County Business Patterns 2022)
U.S. Census Bureau, CBP 2022People they employ (NAICS 541512 · Computer systems design services · United States · County Business Patterns 2022)
U.S. Census Bureau, CBP 2022Each figure is copied from the public source it links to, last checked 2026-09-23. They describe the market, not Voxgard’s results.
What your callers
ring about.
Outages
A client’s email, server or internet is down and the office has stopped.
Password and access
A user is locked out and needs a reset before a meeting.
New equipment
Clients ask about setting up a laptop for a new hire or adding a printer.
Managed service inquiries
Businesses ask what a support plan covers and want to talk to sales.
How the call sounds.
An example of the flow, shortened. The business is fictional.
VoxgardThanks for calling Brightpath IT support. How can I help?
CallerOur whole office lost access to the file server. Nobody can work.
VoxgardI’ll get this to a technician. What’s the company name, and how many people are affected?
CallerLakeside Dental, about twelve people.
VoxgardThank you. When did it stop working, and did anything change before it did?
CallerTen minutes ago. Can I get someone on the phone?
VoxgardI’m marking this urgent and ringing the on-call technician now. If they miss it, they’ll get a text with your number and this summary.
What it does
for you.
Ticket-ready intake
Company, user, symptoms and scope arrive in the summary with the recording and transcript, so the tech starts informed.
Into your ticketing tool
A universal webhook through Zapier, Make or n8n sends each call where your team works; Enterprise adds custom integrations.
On-call escalation
When a caller asks for a person, it rings your techs in the order you set and texts the team if nobody answers.
It does not troubleshoot, reset passwords or decide which issues are emergencies; it records the problem, marks it urgent and rings the on-call technician when the client asks.
Close to
your trade.
- Marketing agenciesNew-business calls qualified and booked, client messages passed on.
- AccountantsTax-season calls answered, client meetings booked, no tax advice given.
- Staffing agenciesCandidate and client calls answered, interviews booked, orders taken.
- All industriesEvery trade with a page of its own.
What it
costs.
Billed on minutes used. The same operator on every plan.
Basic · $249/month
300 call minutes included, then $0.55 a minute. One assistant, one call at a time. Recordings, transcripts, summaries, two-way SMS and MMS.
Standard · $549/month
1,000 call minutes included, then $0.35 a minute. Up to three assistants and three simultaneous calls, CRM integration, automated SMS follow-ups.
Enterprise · from $1,500
A custom minute pool, unlimited concurrency, custom integrations and a dedicated account manager.
SMS $0.05 and MMS $0.15 per message, never from your minutes. Month to month, 15% off yearly, and every plan starts with a free five-day pilot, no card. Full pricing and billing examples.
IT services:
questions and answers.
No. It does not touch client systems. It takes the details and passes them to your technicians.
Through the universal webhook with Zapier, Make or n8n. Enterprise adds custom integrations.
Caller memory can greet returning callers by name with the gist of their last call.
Standard answers three calls at once and Enterprise has no limit, so a wide outage does not leave callers on a busy line.
It does the job of both: it answers your business calls, takes messages and books appointments. A virtual receptionist is usually a person working remotely, and an answering service usually takes messages. Voxgard is AI: it picks up in about 0.3 seconds, day and night, and books straight into your calendar.
Forward your number or port it; nothing to install. Every plan starts with a free five-day pilot on your real calls, no credit card. How the pilot works.
Down at 2 a.m., still answered.Tickets with detail.
Put the free five-day pilot on your support line and compare the notes.