When a caller
wants a person.
Call transfer on an AI receptionist decides who picks up when a caller asks for a human. With Voxgard the rule is simple and yours: when a caller asks for a person, it rings your managers in the order you set, and a phone that goes to voicemail is skipped. The person who picks up gets the call with a summary already in hand. If nobody answers, the caller is told they will be called back and your team gets a text with the number, the summary and a link to the recording. During business hours your calls can route to your team the way they do today. When a question falls outside what the operator was set up to answer, it says so and offers to take a message or transfer. It never wakes anyone on its own judgement. Plans start at $249 a month, and every plan starts with a free five-day pilot on your real calls, no credit card.
Updated September 2026The order
you set.
The same rules at 2 p.m. and at 2 a.m.
The caller asks
For a person, by name or by role. That request is what starts a transfer.
Managers ring in turn
In the order you set. A phone that goes to voicemail is skipped.
Nobody answers
The caller hears they will be called back; your team gets the number, a summary and the recording.
How a transfer
sounds.
An example of the flow, shortened: the first manager is on a roof, the second picks up.
VoxgardThanks for calling Harbor Plumbing. How can I help?
CallerI had a repair last week and I need to talk to someone about the bill.
VoxgardOf course. Can I have your name and the address of the job?
CallerTom Reyes, 88 Mill Street.
VoxgardThank you, Tom. I’ll connect you with our office manager now.
VoxgardConnecting you to Sara. She has a note of what you told me.
Why it does not
decide on its own.
A design choice, said plainly.
No surprise wake-ups
It does not pull someone out of bed on its own judgement. Custom rules raise a dashboard alert instead.
No invented answers
When something falls outside its setup, it says so and offers a message or a transfer.
Nothing lost
An unanswered hand-off becomes a text with the number, the summary and the recording.
Where it
matters most.
Industries where the hand-off is part of the job.
Contractors & HVAC
The night call about a furnace: address and problem first, then the on-call manager. Contractors.
Law firms
Urgent matters handed to a person in the order you set. Law firms.
After hours
Your hours decide when the AI answers itself. After-hours answering.
What it
costs.
Billed on minutes used. The same operator on every plan.
Basic · $249/month
300 call minutes included, then $0.55 a minute. One assistant, one call at a time. Recordings, transcripts, summaries, two-way SMS and MMS.
Standard · $549/month
1,000 call minutes included, then $0.35 a minute. Up to three assistants and three simultaneous calls, CRM integration, automated SMS follow-ups.
Enterprise · from $1,500
A custom minute pool, unlimited concurrency, custom integrations and a dedicated account manager.
SMS $0.05 and MMS $0.15 per message, never from your minutes. Month to month, 15% off yearly, and every plan starts with a free five-day pilot, no card. Full pricing and billing examples.
Call transfer
questions.
No. It captures the problem, the address and a callback number, and transfers when the caller asks for a person. It does not wake anyone on its own judgement; custom rules raise a dashboard alert instead.
Yes. Managers ring in the order you set.
That phone is skipped and the next person in your order is tried.
The caller is told they will be called back, and your team gets a text with the number, a summary and a link to the recording.
Yes. Your business hours decide when the AI answers itself and when a call routes to a person.
Forward your number or port it; nothing to install. Every plan starts with a free five-day pilot on your real calls, no credit card. How the pilot works.
A person when
they ask for one.The AI for the rest.
Five days on your real calls, free, no card. Set your order and try it.