What Voxgard does on a call

01 · On the call

The conversation itself

Voxgard answers in about 0.3 seconds and opens with the business's name, at 11pm and in the middle of the dinner rush alike. There is no queue and no voicemail box in front of it.

• Interruptions are allowed. A caller can cut in mid-sentence and the AI stops to listen. Short back-channels like "yeah", "mm-hmm" and "okay" do not derail it; a real interruption does.
• No dead air. If the caller goes quiet, the AI asks a follow-up question rather than waiting in silence.
• A language change mid-call is followed. A caller who starts in English and switches to Spanish is answered in Spanish, in a matching voice, without being asked. 32 languages are available, and dialect follows the caller: a Madrid customer hears Castilian, an Argentinian hears rioplatense.
• An unsupported language gets an honest answer. If someone speaks a language the assistant is not set up for, the AI apologizes in the language being spoken and asks them to continue in one it handles. It does not reply in the wrong language and it does not go quiet.
• Answers come from the business's own data. Services, hours, location and price rules are loaded by the operator, and the AI answers from those. Where an answer is not there, it offers to take a message or reach a person instead of inventing one.
• The whole call stays in context. Topic switches, callbacks and clarifications are held across the conversation rather than resetting each turn.
• Business hours decide who answers. The hours the operator sets determine when the AI takes the call itself and when it routes to a person.

Callers it has met before

After each call Voxgard writes a short profile of who called and what they wanted. Next time that number rings, the record is loaded before the AI speaks, so a regular is greeted by name with the gist of last time and is not asked to repeat what the business already knows.

The current call always wins. New information from the caller overrides what is on file, and the AI does not bring up past conversations unless the caller does. Each business on an account stays isolated, with its own assistant, settings, contacts and calls.

02 · Booking & intake

Booking the job while the caller is still on the line

Voxgard collects the details, offers slots that are genuinely open rather than plausible, and confirms the booking before the caller hangs up. Appointments land in Google Calendar or Calendly.

• A spoken address is checked before it is booked. The street address the caller says is verified against an address database, so a garbled or out-of-area address never turns into a wasted crew run.
• The address is read back once. The AI reads the confirmed address back a single time and waits for a yes before it books the time. It does not make the caller sit through it again.
• The awkward parts of a spoken address are handled. Apartment and floor, half numbers such as "1234 1/2", and a street the caller only half remembers. The search stays inside the caller's own postal code, so the street read back is really theirs.
• Intake is not optional. The AI will not wrap up the call until every field the operator listed, such as name, phone and service requested, has been collected and confirmed.
• Prices come from the price list. Quotes on the call are drawn from the business's own price list rather than guessed.
• The customer record updates live. A corrected name and a texting preference are saved as the caller says them, while the call is still running, not hours later.
• Minute limits are enforced automatically, so usage does not run away unnoticed.

03 · Messaging

SMS and MMS from the business's own number

Texting is two-way. The AI's follow-up and the customer's reply sit in one inbox the team answers by hand, and everything goes out from the number the business already gives customers.

• The post-call text is automatic when the caller agreed to one: a booking confirmation, a link, an address, or instructions.
• A quote can be texted during the call so the caller has the number in writing. It goes out exactly as configured, once per call.
• "Don't text me" is permanent. Once a caller declines, that number is never texted again, on any later call.
• Photos count as input. A customer can text a photo in and the AI uses it in the estimate: sizing a load, flagging special items, or valuing material against the business's own price sheet. The answer is always a range that a manager confirms before it becomes a price.
• The confirmation can carry an add-to-calendar link. One tap drops the appointment into Apple, Google or Outlook Calendar with a reminder attached.
• The team can be copied by email. Price-sheet and booking changes are confirmed to the team by email alongside the text path.

04 · Reaching a human

Getting the caller to a person, without a mailbox in the way

When the conversation needs someone on staff, the AI says "connecting you now", rings the managers in priority order, and bridges the first one who answers. Then it drops off the line so the two of them talk directly.

• The manager starts informed. Whoever picks up takes the call with a one-line summary of what the caller wants already in hand.
• Voicemail is recognized and skipped. If a manager's line goes to a mailbox, the AI notices and moves on to the next manager instead of parking a real customer in voicemail.
• Nobody free is still an answer. If no one picks up, the caller hears that the team will call back rather than dead air, and the team is texted the caller's number along with the summary.
• The call is never dropped. When a hand-off cannot complete, the AI picks the conversation back up and keeps helping.
• A manager can join a live call from the dashboard. This one is available rather than on by default: an operator can switch on a mode where the dashboard flags a call worth joining and a manager bridges into the live conversation in one click. It stays off until the business turns it on.

05 · After the call

Every call becomes a record

Nothing depends on someone remembering to write it down. The moment a call ends, the business has the audio, the words, and a read on how it went.

• Recording and transcript, side by side. Every call is recorded, with the audio and a word-for-word transcript next to each other.
• Transcripts are searchable, so a phrase a customer used three weeks ago is findable.
• A plain-English summary lands as the call ends, not on a nightly batch.
• Details come out as fields. Caller name, phone, what they asked for and booking details are pulled out automatically, which is what turns calls into records rather than a pile of audio.
• A success score and a sentiment read on each call show which ones want a human to look at them.
• Every call is checked, not a sample. Each one is scanned for known problems as it ends, and anything that went wrong is flagged with a plain-language diagnosis in one review queue.

06 · Dashboard

What the business runs it from

Several businesses can sit under one account, each with its own assistant, settings and data.

• Calls can be watched live as they happen.
• Activity by day and week: volume, how many succeeded, how long they ran, the busy hours, and which languages callers used. The topics customers ask about most surface on their own.
• The AI proposes improvements once it has enough calls behind it, in concrete terms ("callers keep asking about parking, add it?"), to apply in one click.
• Voice Studio: 60+ voices across 30+ languages, filtered by language and by female or male, each one sampled with your own phrase before you commit to it.
• Roles decide who can change what. Owner, admin, operator and viewer, with an audit log over sensitive actions.
• Per-call usage and cost broken down and exportable as CSV.

Setting it up yourself

The owner of the business is the intended operator here. Nothing in the setup asks you to write instructions for the AI or to hire someone who can.

• You answer questions, not write instructions. Hours, services, prices, what to say and what to refuse. There is no code to write and no wording to compose for the AI.
• A built-in AI helper sits on every dashboard page and answers setup questions in ordinary language, telling you where to click and why, grounded in your own assistant's real settings.
• Every change is versioned and reversible. Any earlier version of the setup can be restored, so experimenting costs nothing.
• The dashboard runs in English, Spanish and Russian, so the person doing the setup can work in their own language.

07 · Email

The inbound email agent, on request

An AI email agent is available on request as an optional module, enabled per business. It reads the business's inbound email and drafts replies in the business's own voice, and the team decides per address whether replies go out automatically or wait for approval.

08 · Integrations & telephony

The tools and the phone line

Two-way sync with the CRM and pipeline tools the team already works in: HubSpot, Salesforce, Pipedrive, AmoCRM, Bitrix24, Zoho, monday.com, Freshsales, Close, Copper and Insightly. Calendars are Google Calendar and Calendly. Anything not on that list connects through webhooks, Zapier, n8n or Make.

CRM integration is a Standard-plan feature, and custom CRM and workflow integrations are part of the Enterprise configurator.

• Keep the number you advertise. Forward your existing number to Voxgard or port it over. Nothing is installed on your premises.
• Or take a new line. Numbers are available in 50+ countries, toll-free included.

09 · Pricing

What it costs

• Go past your monthly minutes and calls keep flowing. The extra minutes are billed at your plan's per-minute rate.
• Text messages never draw from the minute allowance: $0.05 per SMS and $0.15 per MMS, billed per message sent.
• Billing is month to month, cancel anytime. Paying a year up front saves 15%.
• Self-serve checkout is not open yet. The plan buttons on the site read "Coming soon", so the way in today is a request for access or a call to the demo line.

The plan cards on the home page carry the same figures: voxgard.com/#pricing.

10 · FAQ

Questions people ask

Hear it

Call the line and judge for yourself

The demo number is answered by a live Voxgard assistant, not a recording. Interrupt it, switch to Spanish halfway through, ask it something it cannot know. That is the fastest way to find out whether any of the above is true.